Terms & Conditions
By submitting your order and approving these terms & conditions, the customer enters a binding agreement.
ORDERS
By ordering items via the webshop the customer makes an offer to conclude a purchase agreement. We reserve the right to alter or adjust the price of our products at any given time at our discretion. We also reserve the right to mention the right price for an item when it was incorrectly mentioned on the website at the time of placing an order.
The website of Metro Originals could subject to change, yet we thrive to update as accurately as possible. We reserve the right not to deliver in the event if the stock level was incorrect or in the event of unforeseen circumstances at the time of receiving the order.
When we are unable to deliver, in accordance with the terms in the confirmation of the order, we will contact you and give you the opportunity to cancel the order. If the payment has been made in advance, your money will be refunded within 30 days. In the event of late deliveries, a new delivery date will be offered. If this is not suitable then you have the right to cancel the order.
PAYMENT
The prices listed in the Metro Originals online shop include country-specific VAT and exclude shipping fees. For all orders within the EU, we charge shipping costs of € 3.99. We do not charge shipping costs for orders over € 50. Information about shipping costs outside the EU can be found at the checkout. All shipping fees will be added to the order at the checkout. We offer payments via iDeal, PayPal, and popular credit cards like Master, Visa, and American Express.
For questions about your order, please contact us at hello@metrooriginals.com and mention your name, and the purchased products. We will reply within 24 hours.
SHIPPING & RETURNS
You have the right to return a purchase without giving any reason within a period of 14 calendar days after the day of delivery of the goods. After you received the product, you have the right to open the package and check if everything is there. The product must return unused and undamaged in all original packaging. Please note that, until the product reaches us, you are responsible for it. The correct address for returning your package can be found on the packaging
RETURN POLICY
When the returned merchandise doesn’t meet our requirements (for example, if it is used, washed, soiled, or damaged) we reserve the right to refuse the return or exchange. it will not be refunded and we will send it back to your delivery address at your expense
The customer is responsible for the return shipping costs. More information
Yes, the customer will pay a fixed amount for the return shipping. We strongly recommend purchasing tracking and or delivery confirmation. Due to the fact, the customer is always responsible for the return package. Please send a heads up to hello@metrooriginals.com when a return is heading our way.
EXCHANGE POLICY
If you want to exchange your product please contact us hello@metroriginals.com
Please do this as soon as possible to ensure the desired other color or size of your product is reserved for you. The maximum amount of days to exchange your product is 14 days after receiving it. All full-price items are eligible for a one time exchange. The same term and conditions apply to exchanges as they do to returns. Note that extra shipping costs apply to an exchange.
An employee checks the packing before shipment. Therefore shipping can take up to two to eight (business) days.
THE WEBSHOP
If you experience technical problems with the webshop, please contact us at hello@metrooriginals.com and we get back to you within 24 hours.
OWNERSHIP OF RIGHTS
All rights, including copyrights at Metro Originals online, remain with Metro Originals. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. In the case you would like to use some of our content that is on our websites, like photographs from the webshop, the blog, or anything else, don’t hesitate to contact us at hello@metrooriginals.com
COMPANY INFORMATION
Metro Originals
Spotvogellaan 102
2566 PP, The Hague
The Netherlands
Email address: hello@metrooriginals.com
Phone: +31643203945