Common queries answered
Frequently asked Questions
Want check on your order status?  Within 2 working days after your order you will receive an e-mail from us neat order details like:
-Estimated Delivery Date
-Tracking information (if applicable)
-What items are in production or have shipped
The prices listed in the Metro Originals online shop include country-specific VAT and exclude shipping fees. For all orders within the EU, we charge shipping costs of € 3.99. We do not charge shipping costs for orders over € 50. Information about shipping costs outside the EU can be found at the checkout. All shipping fees will be added to the order at the checkout. We offer payments via iDeal, PayPal, and popular credit cards like Master, Visa, and American Express.
We rely on a global network of shipping services (UPS, FedEx, DHL) as well as local postal services (USPS) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available.
If your order is being sent by a trackable service, these details will be included on your orders page as well as on the shipping email we send you.
Each of the 3rd party printers in our global network manufactures specific products and services particular parts of the world. We ensure your goodies will be printed in the most convenient location for your delivery address, ensuring fast and affordable shipping services!
In each product category across the site, you might have noticed a wide range of prices. This is because the artists have total control over their work, including their non-negotiable public sale price.
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Thrifty customers can save a few bucks by:
-Keeping an eye on our social media pages (Facebook & Instagram).
-Joining our mailing list for alerts about special promotions.
-Checking out our Bundle Discounts.
Please contact us by e-mail (hello@metrooriginals.com), Facebook, Instagram or by calling our helpdesk at: +31850043064.
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